WhiteCat Family

WhiteCat is a tool for parents, built by parents. The thing most people worry about — a record of every site your family looks up — is switched off when the router leaves the factory. You turn it on yourself, in the app, and it fails closed: unless the router can positively read "on", it records nothing.

What the router sends us by default is duller: which devices are on your network, what those devices call themselves, and whether the router is healthy. It goes every 30 to 60 seconds, which means that kept together over a day it does show when each device was at home. Below we list all of it, name every company that receives any of it, and say how long we keep it.

We don't sell data to advertisers, and we never see the content of what your family reads, types or watches. Full stop.

Who we are

For customers in the US and rest of world: White Cat Cloud Inc., 8 The Green, Dover, DE 19901, USA.
For customers in the EU/EEA: Cluster s.r.o., Rusovská cesta 15, 851 01 Bratislava, Slovak Republic — see the GDPR section below.
Questions? Email us at privacy@whitecatcloud.com

What we collect and why

Always on — this is how the product works

Off from the factory — nothing is recorded unless you switch it on

Who else receives any of it

These are the companies that receive any part of your data, and there are no others. The first six work under a data processing agreement and may act only on our instructions — none of them may use your data for their own purposes. Apple and Google are independent controllers for the app store purchase itself, and tell us only whether your subscription is active. All of them are based in the United States except Google Ireland Ltd., so those transfers run on the European Commission's Standard Contractual Clauses.

How long we keep it

Children's privacy

WhiteCat is operated by parents — accounts are created and managed by adults only. We do not knowingly collect personal information directly from children under 13. A family member profile in the app (for example "Emma, age 8") is created by you and holds only a name and an icon.

One thing worth knowing: a phone usually announces its own name on the network, and people name phones after their owner. So a child's first name commonly reaches us as part of a device name, and is included in the device-naming step described above. You can rename or delete any device in the app. If you believe we hold data from a child that we should not, email privacy@whitecatcloud.com and we will delete it.

What we never do

• We never sell your data — not to advertisers, not to anyone
• We never read the content of your family's internet traffic
• We never build advertising profiles of you or your children
• We never share your data with schools, governments or other companies beyond the ones named above, except where the law requires it
• We never switch on the domain log or the screen time overview for you — that is your decision

Where your data is stored

The service runs on servers in the United States. Backups sit in Cloudflare's object storage, which is configured to choose its own region — so we cannot promise you that a backup stays inside the EU, and we are not going to pretend otherwise.

What does not leave your home is your traffic itself: the router does not proxy, mirror or store the pages, messages or video your family loads. What leaves it continuously is the device and health data listed above — roughly 36 MB a month for a household with nothing switched on, and around 140 MB with activity logging enabled.

Support access to your router

Every WhiteCat router keeps an outbound maintenance connection open to our servers, which lets our engineers log in to the device to diagnose faults. It is enabled on every router we ship, there is currently no switch to turn it off, and the app does not tell you when it is used. We are stating it plainly because it is true, and we regard the lack of a switch and the lack of an indicator as gaps in your control rather than features.

Cookies and this website

Separately from the router: this website uses Google Analytics to count visits. No analytics cookie is set until you accept it in the banner, and you can withdraw that at any time from the same banner. If you write to us using the form below, your name, email address and message reach us by email and are kept only as long as we need them to answer you. None of this has anything to do with your router or your family's devices, and we do not use it for advertising.

Your rights

You can ask us for a copy of your data, ask us to correct it, ask us to delete your account and everything attached to it, or object to a particular use. Email privacy@whitecatcloud.com. There is no self-service export button in the app yet, so we handle these by hand: we acknowledge within 5 business days and complete the request within 30 days. After a deletion, a copy of your data can remain in a monthly backup snapshot for up to a year, until that snapshot expires.

You can also switch the domain log and the screen time overview off in the app at any time. They take effect immediately and stay off until you turn them back on.

Changes to this policy

If we make meaningful changes to this policy, we will notify you by email and update the date at the top of this page. We will never quietly change what we do with your data.